Refund policy

DO8 Sportswear Store Returns & Exchange Policy

At DO8 Sportswear Store, we want to ensure you have the right gear for your performance. If your purchase isn't quite right, we offer returns and exchanges under the following conditions:

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following criteria:

  • Timeframe: Requests must be made within 3 days of receiving the item (for delivery) or collecting the item (for self-pickup).
  • Condition: Items must be unworn, unwashed, and in original condition with all tags and original packaging intact.
  • Hygiene Exception: For hygiene reasons, undergarments, compression shorts, and socks are strictly non-returnable and non-exchangeable unless there is a confirmed manufacturing defect.

2. Exchange Process (Size & Fit)

We understand that fit is everything in sportswear.

  • Online Exchanges: You may exchange for a different size of the same model (subject to stock availability). Customers are responsible for the shipping costs to return the item and the shipping costs for the replacement.
  • In-Store Exchanges: Items purchased online can be exchanged at our select physical locations. This is free of charge, provided you bring your original receipt/order confirmation.

3. Refunds

  • Refunds are generally not provided as all items are carefully checked for quality and condition before being sold and shipped.

  • Refunds or replacements will only be considered if the item received is defective or damaged, subject to verification. Customers must provide clear proof (photos or videos) within the stated claim period.

  • If the defect is confirmed and a replacement item is unavailable, we may offer store credit or a refund at our discretion.

  • Original shipping charges are non-refundable unless the issue is caused by our error.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale/Clearance items.
  • Items purchased during specific promotional campaigns (e.g., "Buy 1 Free 1").
  • Customized or personalized gear.

5. How to Initiate a Return

  1. Contact Us: WhatsApp +60 17-318 5228 with your Order ID and photos of the item.
  2. Approval: Wait for a "Return Authorization" from our team.
  3. Ship It: Pack the item securely and ship it back to our designated warehouse. We recommend using a trackable shipping service, as DO8 Sportswear Store is not responsible for items lost during return transit.
  4. Inspection: Once we receive and inspect the item, we will process your exchange or store credit within 5 business days.