Shipping policy

DO8 Sportswear Store Shipping & Delivery Policy

Thank you for shopping at DO8 Sportswear Store. We aim to get your performance gear to you as quickly as possible. By placing an order, you agree to the following terms:

1. Delivery Options & Coverage

We provide nationwide delivery across West and East Malaysia.

  • West Malaysia: Estimated 3–5 business days.

  • East Malaysia: Estimated 7–12 business days.

  • Self-Pickup (Click & Collect): Available at select DO8 Sportswear Store locations. Orders are usually ready for pickup within 24–48 hours. You will receive a notification once your order is ready.

2. Processing Times

  • All orders are processed within 2–3 business days (excluding weekends and public holidays).

  • Orders placed after 2:00 PM will be processed the following business day.

  • During high-volume periods (such as 11.11, 12.12, or festive seasons), please allow an additional 3–5 business days for processing.

3. Shipping Rates

Shipping charges are calculated at checkout based on weight and destination.

  • Standard Shipping: Starts from RM8.00 for West Malaysia.

  • Free Shipping: We offer free standard shipping on orders above RM200 (West Malaysia only).

4. Self-Pickup Policy

  • Pickups must be made within 7 days of receiving your "Ready for Pickup" notification.

  • Orders not collected within 14 days may be returned to our warehouse, and a restocking fee of 10% may apply if a refund is requested.

  • Please bring your order confirmation email and a valid ID for verification.

5. Tracking & Delivery

Once your order has shipped, you will receive an email with a tracking number.

Note: We use third-party courier services (e.g., PosLaju, J&T, NinjaVan). While we strive to meet delivery estimates, DO8 Sportswear Store is not liable for delays caused by courier service disruptions, weather, or incorrect address entries by the customer.

6. Address Corrections & Re-delivery

  • It is the customer's responsibility to provide an accurate shipping address.

  • If a parcel is returned to us due to an incorrect address or failure to collect, the customer will be responsible for the additional re-delivery costs.

7. Damaged or Lost Items

  • If your item arrives damaged, please contact us at WhatsApp: +60 17-318 5228 within 72 hours of receipt with photo evidence of the packaging and the product.

  • For lost parcels, we will initiate an inquiry with the courier. Please note that investigations can take up to 14 business days. No refunds or replacements will be issued until the courier confirms the parcel's status as "Lost."

8. International Shipping

Currently, DO8 Sportswear Store ships only within Malaysia. For international inquiries, please contact our support team.